Frequently Asked Questions
No, registration is not mandatory, but having an account provides benefits:
- Easy tracking of orders and payments.
- Review purchase history and wish-list items.
- Receive updates on new collections, promotions, and discounts.
- Save shipping and payment details for faster checkout.
Use the search bar (magnifying glass icon) located at the top-right corner of the website and enter relevant keywords.
Select your desired item, its color, and size (if applicable), then click “Add to cart.”
Yes, simply adjust the item quantity to "0" in your basket to remove it automatically.
- Select the item, color, and size, and add it to your basket.
- Proceed to “Checkout,” and log in or register.
- Confirm your shipping details and delivery method.
- Choose your payment method (Visa, MasterCard, Apple Pay, Mada, STC Pay, Tabby).
- Confirm your order; you'll receive an email confirmation.
Visa, MasterCard, Apple Pay, Mada, STC Pay, and Tabby are accepted.
Standard delivery within Saudi Arabia takes 3-6 working days. Delivery times may vary during promotional periods.
Orders above 500 SR qualify for free shipping. Orders below 500 SR have a shipping fee of 50 SR. All shipping details will be sent via email upon order completion.
Yes, your invoice is automatically emailed to you once payment is confirmed.
Email us atcustomercare@lemoje.comwith your order number and cardholder's name before shipment. If already shipped, please request a refund.
Subscribe by entering your email at the bottom of our website. To unsubscribe, email customercare@lemoje.com.
Click “Forgot your password?” on the login screen at the top-right corner.
Notify us immediately atcustomercare@lemoje.comwithin two days. If the item appears damaged upon delivery, refuse acceptance and inform us immediately.
Request returns within 1 business day from delivery. Items must be unused, undamaged, with original tags and packaging. A 50 SR fee applies to return shipping. Exchanges can be requested the same day of delivery. Conditions apply, including original invoice and packaging.
Refunds via debit/credit card occur within 15 days of receiving the returned item. For COD returns, provide bank details at customercare@lemoje.com for the refund.
We've partnered with Tabby to let you split your purchase into 4 interest-free installments with no fees.
Reach us for any queries atcustomercare@lemoje.com. Our team will respond within 2 business days, Sunday–Thursday, 10 AM–3 PM.
