Do I Need To Register To Make Purchases?
No, you don’t need to have a LEMOJE account for any purchase. However, having an account will serve you the following benefits:
Tracking of all your orders/payments details can be done solely and easily through your account.
You will be able to review your history of your purchases/payments/wish-list/in-cart items etc.
Receiving emails about our latest collection and updates for “New In” items/promotions/discounts etc.
Saving the shipping address and payments details in order for you to have a faster check out next time you shop with us.
How Can I Find A Specific Item?
Go to the top right of the screen and you will find a magnifying glass icon that says What are you looking for? You must enter the keywords for the item you want to find.
How Do I Add An Item To The Basket?
Once you have chosen the item, its colour (if applicable) and size, click on “Add to cart” to add the item to your order.
Can I Remove An Item From My Shopping Basket?
Of course. Go to your shopping basket and, on the top right-hand side, you will see the option "make the quantity “0” of that particular product from your basket", it will remove that item automatically.
What Steps Do I Have To Take To Place An Order?
It is very simple.
Select a jewelry, color and size (if applicable), and add the item to the basket.
If you want to continue shopping for more items, repeat the process. Otherwise, go to the basket, click on “Checkout” and register or log in to your account.
Once you have entered your details, check that they are correct and click "confirm".
Choose the type of delivery, i.e. standard or express delivery, and make sure that the delivery address and contact telephone number are correct.
Select a payment method: Visa, MasterCard, Apple Pay, Mada, Stc Pay, and Tabby.
Confirm your order: you will then receive a confirmation email with a summary of your purchase(s).
What Payment Method Can I Use To Make My Purchase?
The following payment methods are available: Visa, MasterCard, Apple Pay, Mada, STC Pay, and Tabby.
How Long Will It Take For My Order To Arrive?
For standard deliveries, the delivery time is 3-6 Working Days in Saudi Arabia.
During sales and promotional periods, delivery times may be affected.
How Much Do I Have To Pay For Shipping?
Once you complete your order, you will receive an email with all the information related to shipment against your order. Delivery for orders value above 500 SR are completely FREE, while for orders value below 500 SR are subject to a charge of 50 SR only. All delivery times are expressed in days / weekdays. Orders will be sent upon receipt of payment, provided that the payment is confirmed and that we have stock on hand. Stock problems could cause delays in delivery time and cancellations.
Do I Have Access To My Invoice?
Once the order is placed and the payment is made, the system send the invoice automatically to the registered email.
Is It Possible To Cancel An Order?
You can send an email to the following address: customercare@lemoje.com requesting the cancellation of the order.
You must indicate the order number and the name of the cardholder for the card with which you made the payment. We can cancel the order as long as the carrier has not collected it.
If it has already left our warehouse, you will need to request a refund.
Could I Receive Periodic Information By Email With The Latest News And Offers From LEMOJE?
Yes, just enter your email address in the form at the bottom of the page and you will receive information about the latest news and promotions.
Can I Unsubscribe From The LEMOJE Newsletter?
Just send us an e-mail at customercare@lemoje.com and we will unsubscribe you.
What Is The Privacy Policy For LEMOJE Online Shop?
You can view the privacy policy using the following “General Privacy Policy”
How Can I Recover My Forgotten Password?
You must go to the login at the top right of the screen. Click on the “Forgot your password?”.
Does LEMOJE.sa Have A Customer Service?
Of course. You can contact us using the following email address: customercare@lemoje.com
What Information Can I Get From The Customer Service Department?
If you have any questions, please contact us using our Customer Service email address: customercare@lemoje.com
What Happens If An Item From My Order Is Damaged On Arrival?
You can contact us with the details of any incident using our Customer Service email address: customercare@lemoje.com
If you find that the Cover is damaged before accepting the delivery, please refuse the delivery and immediately inform us. Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us by sending email at customercare@lemoje.com within 2 days of receiving the merchandise.
What Should I Do If I Receive An Item I Didn't Order?
If any incident occurs, you can contact us using our Customer Service email: customercare@lemoje.com
How Do I Make A Return?
Lemoje.sa allows a 1 Business Day (from the date of delivery) Refund policy for items on original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping), credit cards will be refunded on their account, COD will be transferred to Your bank account,
50 SR will be deducted for return shipment charges, any returns that do not meet our policy will not be accepted.
Return and Exchange takes place within the same day of purchase, provided that the product is in the same condition and original cover. Return, Exchange, and Warranty does not cover products damaged as a result of misuse.
Items sold during seasonal offers or on discount cannot be returned or exchanged.
You can contact customer support care at customercare@lemoje.com and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible.
Can I Exchange My Items?
Exchange request can only be made on same date of delivery.
Item should be in a good condition and not used along with the original tag.
Exchange and Return is done only by presenting the original invoice. In addition, the products should be in the same original condition upon purchase with the availability of the original cover and warranty book.
It should also be in the same brand box you received. As soon as you create a exchange request, subject to availability, we would reserve the item you want for yourself.
Exchanges is subject to 50 SR plus shipping charges. If the price of the item you're exchanging has gone up, don't worry, you won't have to pay extra to receive it.
What Is The Deadline For Claiming The Refund?
In case the purchase was done by a MADA, VISA, MASTER, MAESTRO or any other Debit or Credit Card, the Refunds will be made by transferring the return amount to the customer’s bank account within (15) days of receiving the return item by us, after deducting all the due amounts.
However, for returns against COD (Cash on Delivery) you are required to provide us your bank account details at customercare@lemoje.com in order for us to refund you the money.
Pay With Tabby
We've partnered with tabby to bring you a more rewarding way to shop. Tabby lets you split your purchases into 4 interest-free payments with no fees.
