faq
Do I Need to Register to Make Purchases?
No, registration is not mandatory, but having an account provides benefits:
- Easy tracking of orders and payments.
- Review purchase history and wish-list items.
- Receive updates on new collections, promotions, and discounts.
- Save shipping and payment details for faster checkout.
How Can I Find a Specific Item?
Use the search bar (magnifying glass icon) located at the top-right corner of the website and enter relevant keywords.
How Do I Add an Item to the Basket?
Select your desired item, its color, and size (if applicable), then click “Add to cart.”
Can I Remove an Item from My Shopping Basket?
Yes, simply adjust the item quantity to "0" in your basket to remove it automatically.
What Steps Do I Take to Place an Order?
- Select the item, color, and size, and add it to your basket.
- Proceed to “Checkout,” and log in or register.
- Confirm your shipping details and delivery method.
- Choose your payment method (Visa, MasterCard, Apple Pay, Mada, STC Pay, Tabby).
- Confirm your order; you'll receive an email confirmation.
What Payment Methods Can I Use?
Visa, MasterCard, Apple Pay, Mada, STC Pay, and Tabby are accepted.
How Long Will It Take for My Order to Arrive?
Standard delivery within Saudi Arabia takes 3-6 working days. Delivery times may vary during promotional periods.
How Much Do I Pay for Shipping?
Orders above 500 SR qualify for free shipping. Orders below 500 SR have a shipping fee of 50 SR. All shipping details will be sent via email upon order completion.
Do I Have Access to My Invoice?
Yes, your invoice is automatically emailed to you once payment is confirmed.
Can I Cancel an Order?
Email us at customercare@lemoje.com with your order number and cardholder's name before shipment. If already shipped, please request a refund.
How Do I Subscribe or Unsubscribe from Newsletters?
Subscribe by entering your email at the bottom of our website. To unsubscribe, email customercare@lemoje.com.
How Can I Recover My Forgotten Password?
Click “Forgot your password?” on the login screen at the top-right corner.
What if My Item Arrives Damaged or Incorrect?
Notify us immediately at customercare@lemoje.com within two days. If the item appears damaged upon delivery, refuse acceptance and inform us immediately.
How Do I Return or Exchange an Item?
Request returns within 1 business day from delivery. Items must be unused, undamaged, with original tags and packaging. A 50 SR fee applies to return shipping. Exchanges can be requested the same day of delivery. Conditions apply, including original invoice and packaging.
What Is the Refund Deadline?
Refunds via debit/credit card occur within 15 days of receiving the returned item. For COD returns, provide bank details at customercare@lemoje.com for the refund.
Pay With Tabby
We've partnered with Tabby to let you split your purchase into 4 interest-free installments with no fees.
Contact Customer Service
Reach us for any queries at customercare@lemoje.com. Our team will respond within 2 business days, Sunday–Thursday, 10 AM–3 PM.
